Privacy Policy

1. Introduction

The developer JiaCheng develops and operates this website and the services described on it. The company behind these services is Guangzhou Jiacheng Furniture Co., Ltd., a company located at Shop 101, No. 108 Jinhua Zhijie Street, Liwan District, Guangzhou City - 510000, China (CN). In this policy, the words the Company refer to that entity and to its authorised staff.

This policy explains what personal information we collect when you visit our website, send us a message, request a quotation or use our services. It also explains why we collect that information, how we keep it safe and what rights you have. Please read this policy together with our Terms of Service before you share any information with us.

By continuing to use our website or services, you accept the practices described in this policy.

2. Scope of This Policy

This policy applies to the website at www.jiacheng.buzz, to messages sent by email or by phone, to the contact forms on our site and to the computer systems design and computer integrated systems design services we provide. It covers personal information in all of those places.

When we use the term personal information, we mean any information relating to an identified or identifiable person. That includes your name, your contact details and technical data such as an internet protocol address when it can identify you.

This policy does not apply to websites or services run by other organisations, even when we link to them from our own pages. Where third party services are involved, their own privacy policies apply.

3. Information We Collect

We collect only the information that is necessary for the work you ask us to do. The categories we hold are described in the next two sections and cover information you give us directly, information we gather automatically and information that arises during a business relationship.

We collect identity information such as your name and your job title. We collect contact information such as your email address, your phone number and your postal address. We collect project information such as the details of the furniture, room, computer system or integration work that you describe to us.

In some cases we also collect business information about the organisation you work for, such as its name, its size and its industry. We keep our collection to what is genuinely needed and we do not collect information for its own sake.

4. Information You Provide to Us

You provide information to us directly in several ways. When you fill in the contact form on our website you give us your name, your email address, a subject and the content of your message. When you telephone the workshop you may give us similar details by voice, and we may keep notes about the enquiry.

When you ask for a quotation, we collect the details needed to prepare a price. Those details include measurements, materials, room plans, specifications of computer equipment and descriptions of the work. When you become a client, we may collect billing information such as an address for invoices and a method of payment.

When you contact us for support, we collect a description of the problem and any technical details that help us resolve it. You are never required to provide more information than is needed for the purpose you are contacting us about.

5. Information Collected Automatically

When you visit our website, our servers and analytics tools collect technical information automatically. This includes the type of browser you use, the operating system on your device, the pages you view, the length of time you spend on a page and the general region from which you connect.

We also record the internet protocol address, or IP address, of the device that visits our site. We use this information to keep the website secure, to understand how visitors use our pages and to improve the site over time.

This technical information is mostly collected in aggregate form, which means it cannot be used to pick out a single visitor. Where an IP address could identify you, we handle it in line with this policy and retain it only for as long as security needs require.

6. Cookies and Similar Technologies

Our website uses small data files called cookies and similar technologies to help the site work correctly and to measure traffic. Some cookies are essential because they remember choices you make, such as which menu is open, or help the pages load faster.

We also use analytics cookies that count visits, show which pages are popular and help us understand how the site is used. These cookies do not reveal your identity; they show us patterns of use across all visitors.

You can control cookies in your browser settings and you can clear stored cookies at any time. If you disable essential cookies, some parts of the website may not work as intended. We do not use advertising cookies and we do not sell information gathered through cookies to anyone.

7. How We Use Your Information

We use your personal information for clear and limited purposes. We use it to reply to your enquiries, to prepare quotations and to carry out the design, integration, installation and support services that you request.

We use contact information to send you the documents you need, such as specifications, schedules, invoices and reports. With your consent, we may also send occasional updates about our work, and you can withdraw that consent at any time.

We use technical and usage information to keep the website secure, to diagnose faults and to improve our services. We may also use information to meet our legal and accounting obligations, such as keeping records of invoices and contracts.

We do not use your information for purposes that are incompatible with the reasons it was collected. If a new purpose arises, we will explain it to you and, where the law requires it, ask for fresh consent.

8. Legal Bases for Processing

We process personal information only where we have a lawful basis to do so. The main bases we rely on are contract performance, consent, legitimate interests and legal obligation.

We process information to perform a contract when you ask us to supply furniture, to design a computer system or to provide integration or support services. We process information on the basis of consent when you choose to send us a message or sign up for updates.

We rely on our legitimate interests to operate our business efficiently, to keep the website and systems secure and to answer the enquiries that come to us. We balance those interests against your rights and freedoms before relying on them.

We also process information to meet legal obligations such as tax, accounting and record keeping rules. Where we rely on consent, you may withdraw it at any time without affecting any service already performed.

9. How We Share Your Information

We do not sell personal information. We share information only where it is necessary to provide our services or to meet the law.

We share information with service providers who work on our behalf, such as providers of website hosting, email services, analytics and document storage. These providers receive only the information they need and are required to protect it.

We may share information with professional advisers such as accountants or lawyers when their advice is needed. We may share information with government or regulatory authorities when the law requires it, and we may share information in connection with a merger, a sale or a reorganisation of our business.

Before sharing information in any new situation, we consider whether the sharing is necessary and whether it is proportionate.

10. International Data Transfers

The Company is based in China, so personal information is processed mainly in China. Some of our service providers, such as website hosting and email providers, may store or process data in other countries.

When personal information is transferred across borders, we take reasonable steps to protect it. Those steps include contractual safeguards with service providers, secure transmission methods and keeping transfers to what is necessary.

The level of data protection available in other countries may differ from the rules in your own country. We try to choose providers that apply strong security standards wherever they operate.

By using our services and sharing your information with us, you understand that your information may be processed in China and in the locations of our service providers.

11. Data Retention

We keep personal information only for as long as it is needed for the purposes described in this policy. The exact length of time depends on the type of information and the reason we hold it.

Enquiry messages are kept while the enquiry is active and for a short period afterwards so that we can follow up. Information connected to a project, such as specifications, invoices and contracts, is kept for the period required by tax and accounting rules, which is typically several years.

Technical logs are kept for a shorter period, usually long enough to support security and troubleshooting, and then deleted or made anonymous.

When information is no longer needed, we delete it or remove the details that identify you. You can ask us at any time how long a particular piece of information will be kept.

12. Data Security Measures

We protect personal information with a combination of technical and organisational measures. Information sent to and from our website is protected in transit by encryption, and access to the systems that store information is limited to staff who need it for their work.

We use strong passwords, keep software up to date, restrict physical and digital access and review our controls regularly. Our staff are instructed on how to handle personal information and understand that it must be treated with care.

We also plan for problems: backups are made so that information can be recovered if equipment fails, and we have procedures for responding to a security incident.

No method of transmission or storage is completely secure. We work hard to protect your information, but we cannot guarantee absolute security, and we encourage you to keep your own passwords safe.

13. Privacy for Children

Our website and services are intended for adults and businesses. We do not direct our services at children, and we do not knowingly collect personal information from children.

If a child needs to be identified in connection with a project, such as a room designed for a family, that information is collected only through a parent or a guardian and only to the extent needed for the work.

If you believe we have collected personal information from a child without proper consent, please contact us using the details at the end of this policy. We will review the information and delete it where appropriate.

We encourage parents and guardians to supervise how children use the internet and to teach them not to share personal information online.

14. Your Privacy Rights

Depending on where you live, you may have a number of rights over your personal information. These include the right to access the information we hold about you, the right to ask for it to be corrected if it is wrong and the right to ask for it to be deleted.

You may also have the right to ask for processing to be restricted, the right to object to processing based on legitimate interests and the right to ask for a copy of your information in a portable format. Where we rely on consent, you have the right to withdraw it at any time.

To exercise any of these rights, contact us using the details in the Contact section. We will respond within the time required by law and we may ask you to verify your identity before we act, so that your information is not released to anyone else.

If you are unhappy with how we handle a request, you may complain to your local data protection authority.

15. Third Party Links and Services

Our website may contain links to other websites and to third party services, such as mapping or payment tools. These links are provided for your convenience.

Once you leave our website, this policy no longer applies. We do not control those third parties and we are not responsible for how they collect or use your information.

We encourage you to read the privacy policy of any website you visit or any service you use after leaving our pages. Their practices are governed by their own terms, not by ours.

If we ever use a third party service that collects information on our behalf, we will identify it in this policy and make the arrangement clear to you.

16. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our services, in technology or in the law. When we do, we will post the new version on this page and change the effective date shown at the top.

For significant changes, we will try to notify you in a reasonable way, such as by a notice on our website or, where we have your email address, by sending you a message.

Continued use of our website or services after a change means you accept the updated policy. We encourage you to review this page from time to time so that you stay informed about how we handle your information.

If we intend to use personal information in a way that differs materially from this policy, we will ask for your consent where the law requires it.

17. Contact Us

If you have any questions about this policy, about your personal information or about how to exercise your rights, please contact us.

Email: assist@jiacheng.buzz
Phone: +14849700561
By post: Guangzhou Jiacheng Furniture Co., Ltd., Shop 101, No. 108 Jinhua Zhijie Street, Liwan District, Guangzhou City - 510000, China (CN). You may also address your message to the attention of JiaCheng, the developer who operates these services.

We will acknowledge your message and respond as soon as we can, normally within a few working days. Please give us enough detail so that we can find and answer your request properly.

18. Effective Date

This Privacy Policy is effective from 25 August 2026.

It replaces any earlier version published on this website. By using our website or services after this date, you agree to the practices described in this version.

We will keep this page up to date with any future changes, and the effective date above will always show you which version applies.